+ Where are you located?
We are located at 890 Bestgate Rd. Annapolis MD, across from the mall.
+ When should I arrive for class?
Please arrive 10-15 minutes before class to get checked in and set up! If you are a new rider, the earlier the better.
+ What should I expect from a cycle class?
A 45 minute rhythm-based, heart-pounding energy ride. Tribe30 classes are 30 minutes. Please be advised that the room will have low/ambient lighting and occasional darkness. Temperatures may reach up to 85°. Music will be played at a high volume that may contain explicit language; complimentary earplugs will be available.
+ What do I wear?
Any athletic top and bottom you like, just avoid loose clothing that could get caught in the bike.
+ Should I eat before I ride?
Yes!! You should have a light, nutritious snack 30-40 minutes before you ride.
+ Do I need cycle shoes?
Yes, we require you to wear clip-in shoes for the best (and safest!) results. If you don’t have your own, we rent shoes for $2. If you bring your own shoes, our pedals are compatible with both SPD and LOOK cleats.
+ Do I need a towel or water?
We provide towels on every bike. An onsite water filtration system is available to fill your own bottles, or we have bottled water for purchase.
+ Do you have lockers, changing rooms and showers?
Yep! We have lockers, locker rooms and showers fully stocked with towels, blow dryers and toiletries.
+ What do I do when I get there?
Check in at the front and let us know you are here! We will help get you situated and answer any questions you may have.
+ Will someone help me set up my bike?
For sure! Having your bike set up properly is the key to a great ride. A staff member will be happy to help you.
+ What if I am running late?
Riders not present at least 2 minutes prior to class will have their bikes released. If you are running late, you must give us a call to ensure we do not release your bike and we can help you quickly set up. For safety purposes, no one is permitted into the cycle room after the first song is over.
+ What are your cancellation and no-show policies?
All classes can be unreserved without penalty up to 4 hours prior to the class. If you late cancel after the 4-hour window has closed, you will lose your class. Unlimited package holders will be charged a $15 penalty. If you are a “no show” (i.e. no self-cancellation or no call to the front desk) you will lose your class and be charged a $22 no-show fee. We do not accept cancellations via email, Facebook, Instagram, or text message.
All clients are REQUIRED to keep a credit card on file. The no-show charge applies to ALL packages, regardless of unlimited status or package pricing.
+ Is there a minimum age to ride?
The minimum age requirement is 12. There is also a minimum height requirement of 4′11″ regardless of age. An adult must accompany riders 16 and younger in class. Riders under 18 must have a parent or guardian complete a waiver before riding.
+ Are there different level classes?
Our classes are an intense cardiovascular workout. Listen to your body. Do the best you can do at your level. We are all different, and you are in control of your resistance. If you need to take a break, take it! It is always good to consult a doctor before starting a new workout regimen.
+ Are you a franchise?
No way - we are way too creative to be a franchise! We are 100% Annapolis!